Privacy policy

This policy is issued by Commercial Painters, a commercial painting contractor based at 1 Turbo Drive, Bayswater North VIC 3153. We are the commercial painting division of the APMG group. In this policy, “we”, “us” and “our” mean Commercial Painters.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy covers the personal information we collect through this website, by phone and email, and while we quote for and carry out work.

Personal information is information that identifies you, or could reasonably identify you. What we collect depends on how you deal with us.

• When you ask for a site assessment through the form on our contact page or the chat on this website: your name, phone number and email address, the suburb or area of the site, and the type of property it is.
• When you call or email us: your contact details and whatever you choose to tell us about the job.
• When we quote for or carry out work: contact details for you and for other people at your organisation, such as site contacts and accounts staff; the site address and how to get access; and records of the job, including correspondence, quotes, invoices and photographs of the work.
• When you visit this website: technical details such as your IP address, browser type and the pages you request. See cookies and analytics.

We do not ask for sensitive information, such as health information, through this website. Please leave it out of an enquiry.

Mostly directly from you: when you fill in the form, use the chat, call, email or meet us on site. Sometimes someone else gives us your details, for example a facilities or property manager who names you as the contact for a site. When that happens, we use your details only for the job they were given to us for.

You can ask us general questions without telling us who you are. To arrange an assessment or a quote, though, we need a name and a way to contact you.

We use personal information to:

• respond to your enquiry and arrange a site assessment;
• prepare quotes, plan and carry out the work, and manage site access, safety and compliance;
• send invoices and keep the records the law requires;
• keep in touch about the work, including any warranty matters;
• keep this website working and secure, including blocking spam and repeated automated submissions;
• tell you about our services, where the law allows (see marketing).

We use it for these purposes or for related purposes you would reasonably expect, or where the law requires or allows it.

• The APMG group. Enquiries arrive in a mailbox the group operates, and the client portal linked from this website is run by the group, so staff across the group may handle your information for the purposes in this policy.
• Service providers who run parts of our business for us: website hosting, the service that delivers form enquiries to our inbox, and email. They may use the information only to provide their service to us.
• Subcontractors and suppliers, where they need it to carry out part of the work, such as a site contact’s details for access.
• Professional advisers and insurers, such as our accountants, lawyers and insurers, where they need it.
• Others where the law requires or allows it, such as a government agency or a court, or to lessen a serious threat to someone’s safety.

We do not sell or rent personal information.

Some of our service providers store or process information outside Australia:

• website hosting (Vercel), in the United States;
• delivery of form enquiries to our inbox (n8n), in Germany;
• email (Google), in the United States and other countries where Google has data centres;

We share with them only what they need to provide their service to us.

This website does not set cookies, and it does not use analytics or advertising tracking. Our fonts and images load from our own domain, so opening a page does not send your details to a third-party font or image service. If we add analytics or advertising tools, this section will say so.

Our hosting provider records standard technical details of each visit, such as IP address, to deliver the website and protect it from attack. When you submit the enquiry form, your IP address is also used to limit repeated submissions. It is held only in the server’s temporary memory and is not saved with your enquiry.

If we send you news about our services, every message will tell you how to opt out, and we will stop when you ask. You can also opt out at any time by contacting us.

We keep personal information in our email and business systems, where only people who need it for their work can see it. The enquiry form sends your details to us over an encrypted connection. No system is completely secure, but we take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure.

If a data breach is likely to cause serious harm to anyone, we will tell the people affected and, where the law requires, the Office of the Australian Information Commissioner (OAIC).

We keep personal information only for as long as we need it for the purposes in this policy, or for as long as the law requires. Tax records, for example, must be kept for five years. When we no longer need information, we delete it or remove anything that identifies you.

You can ask to see the personal information we hold about you, and ask us to correct anything that is wrong, out of date or incomplete. Contact us using the details below. We may need to confirm who you are first.

We will respond within 30 days. There is no charge to make a request. If we cannot do what you ask, we will tell you why in writing and how you can complain.

If you think we have mishandled your personal information, please contact us first and tell us what happened. We will look into it and reply in writing within 30 days.

If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

This website links to other websites, such as our Facebook page, Google Maps and the client portal. They have their own privacy policies, and this policy does not cover them.

We may update this policy from time to time. The current version is always on this page, with the date it last changed at the top.

For privacy questions, requests or complaints, contact us:

• Email: outreach@apmgmaintenance.com.au
• Phone: 1300 97 97 40
• Post: Privacy, Commercial Painters, 1 Turbo Drive, Bayswater North VIC 3153